The importance of being able to recognize and manage operational and supply disruptions. Topics include: identification and mitigation of technology and supply disruptions, ethical considerations, cost implications and recovery planning.
Upon completion of this course, the student will be able to
1. Evaluate the principles of holistic operational disruption management.
2. Analyze the potential disruptions involved with operational decisions.
3. Examine the impact of the Sarbanes-Oxley Act.
4. Develop metrics to track key operational management measures for customer service and component/product
availability.
5. Formulate organizational impacts and cost of ownership for component items.
6. Evaluate the ethical and legal considerations within operational disruption management.
7. Examine the supply chain and possible disruptions during new product development.
